All domestic orders are shipped through USPS with a flat rate fee of $7.50. We also deliver locally in the Chicago area for a delivery fee of $4.00. If you would like express shipping, please email email@example.com and we will see what we can do! Our candles are made to order and our production days are Wednesdays and Sundays. For example, if you order a candle with us on a Thursday then it will be made to order on Sunday and shipped out within 5-7 days from production. All orders are processed and shipped within 5-7 business days from production. You will receive an email with shipping details once your order has been shipped.
Unless your item arrived damaged during shipping transit, we do not typically accept returns. If the item arrived damaged, we will happily replace the item at no cost to you if photographic proof of damage is submitted to firstname.lastname@example.org within 3 days of arrival.
If your item has been untouched and unused, we will gladly accept exchanges within 7 days of receiving your order. Shipping fees will be incurred on the buyer, however. Please contact email@example.com if you would like to exchange your item.